Under The General Data Protection Regulations and Data Protection Act 2018, you, or an authorised representative, are entitled to access your clinical records, or any other personal information held about you. To be an authorised representative, proxy access must be applied for.  Speak to the Practice team, for more information about this.

The Practice operates an online access system where you can view (print/save) your health record. To access this you will need to download the NHS APP facility and follow the instructions.  If you are unable to access your record online you can request access by writing to the practice and we will respond within 28 days.

For information from the hospital you should write direct to them. There is no facility for immediate access.

In order to try and improve health services, NHS England has commissioned a programme of work to create a complete picture
of care provided to patients by social care, GP practices and from hospitals so that they can work out what is working well and where services can be
improved. In order to achieve this, from Autumn 2014, the Health and Social Care Information Centre at Leeds will be able to extract data from all GP clinical systems. This data will include your date of birth, full postcode, NHS number and gender together with diagnoses, information about referrals, and prescriptions. Sensitive information including HIV/AIDS, sexually transmitted infections, termination of pregnancy, IVF treatment, marital status, complaints, convictions, imprisonment, and abuse by others will not be extracted. Once this information has been linked to the other information taken from hospitals a new record will be created. This new record will not contain information that identifies you. The type of information which is then shared, and how it is shared, is controlled by law and strict confidentiality rules. If you wish to “opt out” and prevent an extraction of information from your record being taken please confirm your request in writing stating specifically which data extraction you wish to opt out of.

GP Privacy Notice – Childrens (GDPR) (002)

The Practice Manager is responsible for the day to day running of the Practice. If you have a comment or complaint regarding the provision of services then please speak to the Practice Manager or put your comment or complaint in writing and send it to the Practice Manager.

Alternatively you may address your concern to Cheshire & Merseyside commissioner by telephone: 0800-132-996 by email: [email protected] By post: Patient Experience Team, NHS Cheshire & Merseyside, No1 Lakeside, 920 Centre Park Square, Warrington, WA1 1QY

Further details can be found on the Complaint Form for Patients which can be collected from Reception or downloaded from our website.

All patient information is considered to be confidential and we comply with the Data Protection Act 2018 and Caldicott principles. All employees in the practice have confidentiality clauses in their contracts of
employment, have signed a confidentiality agreement and adhere to the NHS Code of Practice. Where appropriate, patient information may be shared with other parties within the care team involved in the direct care of patients, based on implied consent. This will be on a “need to know” basis only and in order to ensure the safe, effective care of patients. Where a patient wishes information not to be shared within the team providing direct care then they must discuss this with their GP. Patient information will not be shared outside of the direct care team without consent being sought. An individual has the right to refuse to have their information disclosed, although this may have an impact on their care, and their
wishes will be complied with. There are currently two national data extractions from which patients may wish to “opt out”. Patient information will not be shared outside of the direct care team without
consent being sought. An individual has the right to refuse to have their
information disclosed, although this may have an impact on their care, and their wishes will be complied with.

There is full disabled access to all the consulting rooms and treatment area. There are disabled toilet facilities and a disabled parking space is also provided.

This is a process that helps your GP to determine whether you are at risk of an unplanned admission or deterioration in health. By using selected information such as age, gender, NHS number, diagnosis, existing long term condition(s), medication history, patterns of hospital attendances, admissions and periods of access to community care your GP will be able to judge if you are likely to need more support and care from time to time, or if the right services are in place to support the local population’s needs.

GP Privacy Notice – Patients (GDPR)

The SCR enables healthcare staff providing care for patients in an emergency and from anywhere in England, to be made aware of any current medications or allergies they may suffer from. This information is sent electronically up to the Spine in order for this to happen. If patients wish their information to be withheld from the SCR they can “opt out”. Please ask at reception for the SCR Opt Out Form or download one at: NHS Care Records .Patients can also opt into the enriched Summary Care Record.